Frequently asked questions

Is Pim a vintage store?

Pim, previously known as Reboundsthlm, was a vintage store but is as of spring 2023 a brand combining vintage style and environmental friendly clothing production. Please read more about us here!

When will my order ship?

Your order will ship in 7-14 business days from the moment you placed it. This is due to our made-to-order system in an attempt to meet demand and make everyone satisfied!

How long is the shipping time?

Domestic orders (Sweden) have a delivery time of 1-2 business days. International orders are usually 2-5 business days. All orders are shipped with Postnord. You can read more about our shipping policy here!

How do I track my order?

You will be able to track your order via the tracking number sent to your email when your order is dispatched.

How do I return my order?

If you wish to return your order, please contact us within 14 days of your orders arrival, and we will help you. You can read more about returns here!

When will I receive my refund?

Your return will be processed within a couple of business days from arrival. Your refund will then be issued to your original form of payment. Please note that this may take an additional 1-2 business days.